XILYXIS CORPORATION

Towing Software for Tow Companies with Impound Operations. This Lien Sales and Impound Tow Program features include a VIN Decoder, Text Messaging to Mobile Devices, Configuration Manager, Property Account Manager, Customer Account Manager, Truck and Employee Information, Agency and Court Jurisdictions, Return on Investments reports, Billing and Accounts Receivables, Itemized Billing Statements and customer receipts, Sales Journal, Income Reports and Accounts Receivable, Export to QuickBooks, Process Liens According to your State Laws, Integrated Call Dispatching, Auction and Incident Reports and a Transport - Tow Log Book. The Tow Admin is NOT to be confused with other products such as Alpha, At Links, Beacon, Cell Phone, CompuTOW DOS, D-2000, D2000 AAA, Datow, Digital Dispatch, Dispatch Anywhere, Fox Tow, ProTow, SSCS, TOPS, Tow Dawg, Tow Manager, Tow Mark, Tow Soft, Tow Track, Tracker

Support

Technical Support Information

XILYXIS offers technical assistance to its customers on using the Tow Administrator. XILYXIS does not charge for this service at this time, and as such, staffing is limited and may not be immediately available.

Phone service is offered from 9 a.m. to 5 p.m., Monday through Friday.
Phone: (425)-894-3269
Fax: (425)-836-2493

Support is offered through E-mail.
E-Mail: support@xilyxis.com

Address:
PO BOX 118
Redmond, WA 98073

Remote Assistance

Q: What is Remote Assistance?
A: This is an excerpt from Microsoft's Knowledge Base
(http://support.microsoft.com/default.aspx?scid=kb;en-us;300546)

Summary
Remote Assistance is a technology in Windows XP which enables Windows XP users to help each other over the Internet. With this tool, one user, called the "Expert", can view the desktop of another user, the "Novice". With the Novice's permission, the Expert can even share control of the Novice's computer to resolve issues remotely.

With Remote Assistance, a Help Desk can assist users on the network, which is known as the Offer Remote Assistance feature.

Requirements for Remote Assistance

Both the Novice's and Expert's computer must be running a version of Windows XP or Windows.NET Server.

The Novice's and Expert's computer must be connected to a common network. The Internet can serve as this common network.

In Windows XP Home Edition, the Novice must be using an Owner account.

The Novice Must be able to transfer a file to the expert. This can be done automatically through the Help and Support Center by using Microsoft Outlook Express or Windows Messenger. Therefore, the user must have set up Outlook Express or Windows messenger. The Novice can also save the file and send it to Expert by using any other means of transferring a file.

Q: How do I enable Remote Assistance?
A: We have included instructions on how to turn on Remote Assistance. The first link contains pictures, the second is text only. Use the text only link if you have a slow Internet connection and the pictures are slow to render.

Remote Assistance Instructions (with pictures)
Remote Assistance Instructions (with no pictures)

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